Hence hard to communicate calls get put off, endlessly reviewed, and key decisions postponed-we need to overcome this. When we should be acting, we’re hesitating. Yet too many people in the business industry, from senior executives to middle managers, and front-line workers freeze in the face of figuring out how to tell their teams a tough decision. Similarly the timing of when to share, and what to share is an art in itself. The volatility, uncertainty, complexity and ambiguity ( VUCA) of our business environment is only accelerating. Yes, we live in a world where situations are ever evolving and change quickly. Yet what I have learned is there is a way to communicate tough decisions in a better way-and getting it right can have a positive lasting effect even if it initially involves pain.īringing people into your world, showing your work, and how you got to your conclusions matters.īy providing clarity on what call needed to be made and why, context for others to know how you got there and the choices considered makes all the difference. We’re refocusing our people and resources elsewhere, and all a team’s hard work has come to nothing. Delivering bad news, telling a team they’re getting shut down. Sadly I’ve spent too many times wondering where a product pivot, strategy shift, even change of direction came from? I’d sit there in my seat, scratching my head wondering “What the hell?” Blindsided wondering where the boss got such an idea from. We all have been in companies where tough decisions were made yet communicated poorly. What Makes Tough Decisions Hard To Communicate? Yet if you crack the code of better ways to communicate tough decisions, it becomes a force multiplier and competitive advantage for companies dealing with the daily challenges of leading a business in our busy world. It’s a hard skill to master, and an important lesson to learn. Communicating unpopular but critical decisions is challenging for new and experienced business leaders alike.įrom financial cuts and project delays to salary freezes or increased workloads, communicating tough decisions is a challenge that all leaders face throughout their entrepreneurial journey.
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